Last week I told you about this Survey Kyle Parrotta conducted for a research paper he is working on.He shared his results with me and we discovered an interesting trend. It's not really surprising that more and more retail customers use Social Media tools like Facebook, Twitter and LinkedIn. What surprises me is the information that more people expect Product Information on Social Media than Contests.Are you giving your Customers enough information?v
Bundle Post is the first automated social content management system for social media folks like us. The powerful system automates the time consuming process of finding, organizing, managing and scheduling your social media content in a powerful social content management system. Most importantly it lets you warehouse all of your social content in one place!
“Social Media is like a Freeway – You have to have enough cars on the road every day. The cars are the (valuable, interesting) content and the audience is standing on the side of the road watching the cars go by. Some of the cars need to have your logo on them – meaning they are about you and feature your product.”
There is a formula that makes resources spent on Social Media make sense:
quality content leads to conversations
conversations build relationships
relationships translate into ROI
Bundlepost helps save time on the routine work of social media management and frees up time to spend on creating and nurturing relationships.
In marketing their product the Bundlepost team relies on digital media channels – their efforts are spent where they find the audience and not where they have the most fun. Analyzing the distribution of efforts and the number of sales the priorities become clear:
50% of the relationships are generated on Twitter – 50% of the sales come from these
40% are from Facebook (although some of these relationships started on Twitter and moved to Facebook)
10% of the relationships are from LinkedIn, Google+, Instagram and other social media platforms
Most people don’t know these numbers. So people spend their time where they like. G+ is very cool, but how much have you actually made? If they are honest: none! Unless you are a marketer, marketing to marketers, Google+ is not where you should spend your time
Robert shocked me a little with this statement: “Engagement is not the goal of Social Media” but it made sense when he put it in perspective:
Content is not the key, results are the key. Engagement is the method to the goal, it’s not the goal itself – ROI is the goal and people lose sight of that
I think for me one of the most important messages from our conversation is:
Only after you built the relationship can you ask for the sale
Provide selfless, relevant value in the form of quality content. Or in the form of sharing selfless, relevant content of others that is still relevant to your audience. Pretty soon you have relationships and earn the right to ask for the sale.
Provide value + respond =
earn the relationship
What about you? Where do you spend your time?